Complaints Book | Enjoy Travel Now

At Enjoy Travel Now Peru, we are committed to providing high-quality travel experiences and excellent customer service.

In accordance with Peruvian Consumer Protection regulations (Law No. 29571 – Consumer Protection Code), this Virtual Book of Complaints is available for customers who wish to submit a complaint or claim regarding our services.

Please complete the form with accurate information. Once your submission has been received, we will review your case and provide a written response within the period established by Peruvian law.

Virtual Book of Complaints

This Virtual Book of Complaints is provided in accordance with the Peruvian Consumer Protection Code (Law No. 29571).

Claim: Related to dissatisfaction with the contracted service or product.

Complaint: Related to dissatisfaction with customer service or attention received.

Consumer Information

Full Name *

Document Type *

Document Number *

Email Address *

Phone Number *

Residential Address *

Are you under 18 years old? *

Service Information

Product / Service *

Service Category *

Service Name *

Booking Reference

Currency

Amount Paid

Date of Incident *

Complaint Details

Type of Submission *

Description *

Requested Resolution *

Declaration

I declare that the information provided in this form is true and accurate.

I have read and accept the Privacy Policy.

Once submitted, a copy of your complaint will be sent to your email address.